Free wi-fi, but only if you're blogging in the rain...

Kari Chisholm FacebookTwitterWebsite

SingingintherainThis story came out last week, and I've been sitting on it for a while trying to figure it out. And the same thing keeps popping into my head over and over and over... "What's the point?"

Portland's wi-fi network was apparently designed to only work outdoors.

In just its fourth month, Portland's experiment in universal, wireless Web access has already disappointed many. The network commissioned by the city now extends from downtown almost 30 blocks on the east side, but inside many houses -- and even some places outdoors -- users within the coverage area complain they can't connect.

The trouble, in large part, is that the network built by contractor MetroFi Inc. isn't designed to reach inside homes. Most residents have to buy an expensive piece of hardware, a signal booster that can cost more than $120, to sign on to the "free" network.

Both MetroFi and the city now acknowledge they should have done a better job publicizing that limitation before the network was introduced in December.

Let's talk about that for a moment. Does anybody know what city in America ranks #2 in precipitation during the months of December, January, and February - and 24th overall? I'll give you one guess, Portlanders.

Seriously, who's sitting outside trying to get their wi-fi? I certainly haven't been blogging in the rain lately.

I'm a big believer in free wi-fi. It's a social good. It'll extend internet access to lots of low-income folks (they'll still need the one-time expense of a computer and wireless card, but not the monthly expense for access.) But if you can't only get it indoors, what's the point?

OK, I'm mostly incredulous. But this is also a serious non-rhetorical question: What, exactly, is the point?

If the MetroFi system was designed to only work outdoors, well, for whom is it designed? Who do they expect to use it?

And don't tell me parking meters and weather stations -- the financial model is built on advertising support. So, the question: For whose eyeballs? What's the point?

I don't get it.

  • Phil Jones (unverified)
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    Don't look now, but Wi-Fi is being used to track your compuerized car. That's why I drive an oldy. Big Brother is not only watching you, he's archiving your travel.

  • BlueNote (unverified)
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    Kari:

    Surely you are not as innocent as you sound? Comcast charges my family about $60.00 per month for our cable modem. I think there are over 40,000 customers just like me in the Portland metro area. That amounts to a lot of money. Did you expect them to permit Portland to install a system that would replace Comcast?

    Comcast would have bribed as many Portland city council members as necessary to avoid losing their market share. They did not bother, because the outdoor free system is good only for "typing in the rain".

  • Phen (unverified)
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    Can I venture a guess? If you can buy a box for $120 and thereafter have free monthly access, after a few months you'll break even compared to a commercial broadband service. So after that point, it's a win, no?

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    $60/month for the MODEM? What the hell kind of modem are they having you use, BlueNote? I get Comcast's modem AND the service for $42 a month.

  • Glenn Fleishman (unverified)
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    I've been following coverage in Portland (just a few hours south of my home in Seattle) with great interest, because the Wi-Fi industry as a whole and the metropolitan/municipal network subsegment is totally aware of the need for a Wi-Fi bridge to receive signals from outdoor networks.

    It seems like just a bit of a misstep by the city. The bridges currently cost way too much because they're specialized devices in their maybe 1.5 generation (there were previous bridges not well designed for carrying outdoor signals in; the current bridges are much closer to succeeding in their task).

    In another six months, these bridges will be under $100. In a year, they might be $50 to $75. The price will be driven by a new wave of Wi-Fi equipment that's coming out now, and by the decreased cost of manufacture and increased volumes.

    It's a shame that it wasn't so clear, but it's not insurmountable, and the cost will go down over time.

    You can build networks powerful enough to blast signals indoors, but they cost about four times as much (in capital expense) and they also could drown out home networks and cause other problems.

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    I get Comcast's modem AND the service for $42 a month.

    So did I, until my 6 month introductory period ended. Now it's up to $95 per month.

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    Whoops, I guess that $95 also includes expanded basic cable TV.

  • overpromised and underdelivered (unverified)
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    For the love of God.

    How can anyone associated with or aware of this project have one kb of respect left for this craptacular example of complete project failure.

    Once again The City That Works is the city that can't find it's way out of a paper sack.

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    Anybody who thought this would reliably replace paid home or office access wasn't paying attention. The universal experience of cities installing municipal wi-fi has been a delicate balancing act with the local pay providers, to make sure the free service wasn't robust enough (a) to induce anyone to stop paying, and/or (b) to support a city's worth of users. It's an urban amenity, not a public utility. I personally would be happy if it worked in places of public accommodation where they charge through the nose for connectivity. (Is there any truth to the rumor that Starbucks is busy building Faraday cages around all their locations?)

  • Ted (unverified)
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    "I'm a big believer in free wi-fi."

    What do you expect for "free"? Seriously, nothing is free...

    Maybe instead of sending the "kicker" money back to the taxpayers we could use it to build a kickin FREE wi-fi system? Yeah....Im gonna call Eric Sten!!

  • gt (unverified)
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    "What's the point?"

    Hey, it works well when you are banned from posting on BlueOregon and you need a different IP address. That's about the only time I use it. If you want truly everywhere Wi-Fi service, I'd recommend you look into something like Verizon Wireless Broadband Access. Other carriers offer similar services and you can actually be in transit and be online. Wi-Fi isn't all that it's cracked up to be but cell phone Internet is pretty cool! MetroFi, what a joke. It seems that any new venture the City goes into turns to dust. I'm sure glad they didn't take over the electric companies a few years ago. Imagine how disastrous THAT would have been?!

  • metoo (unverified)
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    If you look at some of the original ideas put forth by the City for why they wanted to do this, one was to network together the parking meters (each currently makes cell phone calls to authorize your credit card) and provide support for wireless information signs at TriMet stops. Both of these applications are outdoor applications, so from the City's perspective, I think they're building what they wanted.

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    Did you expect them to permit Portland to install a system that would replace Comcast?

    Actually, that was the original point -- not to build an "urban amenity", but rather to provide an alternative to Comcast and Qwest. Remember, this wi-fi project grew out of the battles that the City was having with the broadband monopolists.

    If I recall correctly, the original plan was to charge $10-15/month and make it accessible indoors... But somewhere along the way, the concept shifted from providing a competitive alternative to building an "urban amenity." But Metro-Fi cheaped out, and they haven't been held accountable.

    (And the notion that you can't make an outdoor node work inside is stupid. I can access the indoor wi-fi nodes of five of my neighbors down the street.)

    I understand that City wants to run parking meters and infosigns - but MetroFi's business model requires eyeballs to look at ads... so why are they failing to provide wi-fi access where eyeballs actually want it?

  • Steve (unverified)
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    It was Erik Sten's idea. What do you expect?

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    And it doesn't even work with the parking meters. It's a total fiasco. MetroFi collapse or Microsoft buyout: within this calendar year, probably in the next six months.

  • Ron (unverified)
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    Well if you want an example of wifi that will work in your home, go no further than our own Mississippi district in N. Portland. What's more, Personal Telco installed and maintains the system through their own volunteer network. The Mississippi network covers about 20 square blocks or so and works great in my home right next to Mississippi street. The city should have partnered with Personal Telco although they are a pretty small operation.

  • lin qiao (unverified)
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    Another idea: Take your WiFi-enabled laptop into any public library and you can connect to the library's WiFi system. I can even pick it up at home, a block from a public library, although at that distance the signal strength is weak.

  • Steve (unverified)
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    "Take your WiFi-enabled laptop into any public library and you can connect to the library's WiFi system."

    Uh, Erik's idea was to liberate us with a cloud of WiFi. So instead of going into a public library and having to sit next to a homeless guy surfing for porn, I could access it anywhere.

    Then again, you know Erik's history with computers. It'e really great having a techno-literati in city government!!!

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    Can I venture a guess? If you can buy a box for $120 and thereafter have free monthly access, after a few months you'll break even compared to a commercial broadband service. So after that point, it's a win, no?

    Yes. MetroFi's model is analagous to broadcast TV. You buy the TV/computer. You buy the antenna/bridge. They provide the "broadcast" paid for by advertising. You may think it's not the way they should have gone but it's hard to argue there's no precedent for thinking that it might be successful. The market situation is different, of course, but even so, the idea is not at all absurd on the face of it despite its being portrayed that way by some.

    Personal Telco works by convincing businesses and citizens to pay for Internet connections and then give away access to them via Wi-Fi for free. That works fine in limited areas, especially areas where businesses see a business advantage in doing so, but Personal Telco has been around for a number of years and they have provided access to a very, very small portion of the city. Personal Telco has few financial resources and was never an option to be a partner to provide access to 95% of the city. Remember, the city is not paying for the installation of this network, MetroFi is.

    BTW, lousy service, exorbitant prices and the advent of digital television and web video have pushed/lured me away from cable back to broadcast TV. I'm enjoying the TV experience a lot more and a couple of months of not paying Comcast saves me more than enough money to buy one of MetroFi's bridges. If the MetroFi connection with bridge works half as well as my Silver Sensor and HDTV, I'll seriously consider kissing Qwest goodbye also.

    Then I'll use some of the money I save to support my ongoing personal efforts to get computers and Wi-Fi connections to public places and people who can't afford them/don't have the expertise to set them up. MetroFi's netowrk will make that orders of magnitude more doable.

  • gt (unverified)
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    I know from some of the projects I have personally worked on that Wi-Fi can go quite a distance. I set up a system using cheap Linksys and Hawking equipment for my uncle's farm outside of Dayton that went clear across his field to my cousin's house - almost 2 miles! Yet this MetroFi service won't even penetrate buildings without more equipment? It sounds like a scam to me. They must have some sort of deal going with the companies that sell these booster antenas. I have used the MetroFi service even in areas where there was a good signal and it still didn't hold a candle to Verizon Broadband or my Comcast connection at home.

  • dyspeptic (unverified)
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    They took the bid of Microsoft and friends over the bids of companies who'd actually done it before and made it work, IIRC. What amuses me is the official response to questions about its performance -- the 500 people at at time we planned it for are already on it, so we call that a success! Talk about planning to fail.

    I agree with the poster above who suggests just forgetting it and putting your effort into supporting the Personal Telco project. We need to build it up 'til we have the REI of wifi cooperatives.

  • Gil Johnson (unverified)
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    Few days ago, after paying some bills, I'm driving down Hawthorne and I remember I forgot to transfer money into the account from which I paid those bills. No problem, I figure, I'll just head to the free wifi zone, log into my bank account and transfer the money.

    So I see one of those cylinders on a telephone pole at around 14th, I think, and park within plain view of it. Fire up the laptop, and there is MetroFi coming in strong, but I can't make the connection for some reason. Someone later told me, "Your computer can see it, but it can't see your computer."

    All was not lost. A couple blocks around the corner, I found a Personal Telco sight and got connected. So far, I've tried MetroFi three times in either my car or outdoors and each time, I've got a better connection through another unencrypted wifi node.

    So, as undercapitalized ad Personal Telco might be, it seems to be doing better than MetroFi and should have gotten this contract (it's also a local outfit).

    You can blame Eric for this, but I believe the whole gang signed onto the MetroFi deal.

    I also read somewhere a year or so ago that Eric wanted to get the city into fiber optics and give citizens and opportunity to tap into that.

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    Gil,

    Personal Telco has no capacity to build a city-wide network and did not submit a proposal. It's possible that MetroFi will not be able to do what they said they would do. It's certain that Personal Telco could not.

    Some business is subsidizing that Personal Telco node for reasons of their own. Nothing about MetroFi's network keeps Personal Telco from continuing to do what they have been doing.

    In fact, Personal Telco could help people use the MetroFi ad-supported network in the same way they are helping people to use privately purchased DSL connections if they chose to. The users would have to accept ads but no one would have to be persuaded to pay a monthly fee for the connection.

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    They took the bid of Microsoft and friends over the bids of companies who'd actually done it before and made it work, IIRC.

    That's wrong on every count. Microsoft was not involved when the contract was awarded. MetroFi is the only company that submitted a proposal that had working municipal networks up and running.

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    Gil wrote So I see one of those cylinders on a telephone pole at around 14th, I think, and park within plain view of it. Fire up the laptop, and there is MetroFi coming in strong, but I can't make the connection for some reason. Someone later told me, "Your computer can see it, but it can't see your computer."

    And you're not the first person to report that phenomenon - which doesn't make any damned sense.

  • Look: Money disappearing into thin air! (unverified)
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    I am, in all honesty, shocked that no one from the city is offering any better explanation or any pledge to improve this sorry state of affairs.

    Are they too busy re-writing the city charter, collecting the water bill, selling tram passes and capping Mt. Tabor to take a look at our money that's disappearing into thin air?

  • Eric J. (unverified)
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    Nope - they are too busy worrying about IKEA signs near the airport. Talk about making a mountian out of a molehill.

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    It's possible the MetroFi "network" is functioning exactly as the City expected, but if it is, the City did a terrible job of managing the process. Everyone expected to be able to sign up FOR FREE as long as they were willing to put up with the ads. That was the trade-off, not having to buy a booster.

    I don't know what the intention was, but the result looks like a boondoggle.

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    Two things, Jeff:

    1. I have many ongoing issues with how the city almost always fails to communicate effectively with the citizenry. This is just another example, not an exception. I think it's the biggest problem city government has. As far as I can tell, no one is in charge of that and it shows. The PR people who flack for the bureaus are all about process and not at all about content.

    2. It is way to early to talk about "the result" of this project. It is in its very beginning stages still.

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    Aaargh!

    I was in Portland on business recently. I stayed in the Red Lion at the Convention Center. I did so because in the past they had internet in my room.

    Well? Their in house wireless would not work.

    Their answer? Hook up to the free city WiFi.

    Now I know why THAT was not working either. Ugh...

    Lesson learned? I'll never stay at a Red Lion again.

  • JeffB (unverified)
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    At least with $60/month Comcast I have mostly uninterrupted service at 8-10 Mbp download speeds. I would prefer fiber if it were available.

  • Ross Williams (unverified)
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    The reality is broadband access, including wireless, ought to be like drinking water. You can get it almost anywhere, anytime at virtually no cost. The solution is an entirely open network operated as a public utility. Comcast can charge people for their programming instead of for their cable connection.

  • John Henry Burns (unverified)
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    I am sending this post from a Metro-Fi connection, inside my house. So it isn't a total bust.

    FYI I am near 20th & Stark, about 1.5 blocks from the transmitter.

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    Repeat after me: City money is not building the MetroFi network. MetroFi investors are building the MetroFi network. If money is evaporating, it's money belonging to those investors, not us taxpayers.

    Kari, you are right. No matter what the city says at this point, part of the deal was not that you would not be able to connect with your laptop if you are outside reasonably near a pole with good line of sight--an experience that I have had myself. I know city technology folks took laptops and tested MetroFi's existing municipal networks in CA and that was not their experience there. Keep in mind they are still installing and testing--some poles that have equipment on them may not be fully functional or even turned on at all at any given time.

    There were two privately financed models for a municipal network available to Portland:

    1. MetroFi's ad-based access which has a fairly high probability of needing a booster for indoor residential access but has no ongoing monetary costs to users.

    2. A fee-based subscription network costing $20+/month per user. Some people might require a booster in some residential neighborhoods even so, but presumably fewer than under the MetroFi model.

    Alternatively, it would be possible to build and maintain a network using some multiple of tens of millions of dollars of taxpayer money and either make it free to users or make it available for a fee--how likely you are to need a booster indoors depending directly on how many tens of millions you want to spend. No one seems to like the model where you use taxpayer money and charge a fee. City government did not consider a free taxpayer underwritten network politically viable. Anyone reading this blog should understand very well why.

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    I have to agree with Jack Bogdanski on this one: this is another example of a badly oversold project on the part of the City. Doretta makes some of the same points, although she is right to note that City money is not being spent (although city property is being used, so there may be opportuinity costs here).

    I'm going to draft a posting in a few days summarizing the recent lecture at Reed. He had a great reform proposal: increase our city council to 11 members and draw districts.

    As long as we continue to elect one mayor and four "mini" mayors, we'll lack good oversight and have continued schemes like this.

  • lw (unverified)
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    Ross Williams, I know you don't live in Oregon, but I sure know that my drinking water isn't free here in Portland.

  • dyspeptic (unverified)
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    The defenders of this stinker sound like global warming deniers to me. The only problem they are willing to admit is that the municipalisti aren't good enough at selling their municipal lemons to us.

    Ward system. Want my council member's vote for your next boondoggle? Make the wifi work in my ward.

    While we are at it, I am still waiting for the advertising on the outside and inside of the tram, its waiting areas, etc. All the transit around me is more ads than transit. We are told the system needs the dough. Props to Jack Bog for the origin of this idea.

  • GT (unverified)
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    [Ranting deleted. -editor.]

  • GT (unverified)
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    [Ranting deleted. -editor.]

  • Brian Krieg (unverified)
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    <h2>How many more of Sten's projects do we have to suffer through before we all wake up to the fact he has no management ability? A first year business/marketing student could have done a better feasability study on this before jumping into it. I am beginning to think Potter is right about changing the city government format.</h2>

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